Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• Business customers using Openmelo
• Authorized users accessing the Openmelo dashboard
• Call data processed at the direction of business users

Openmelo is a business-facing service. We process call data on behalf of our customers, who are the primary controllers of end-caller data.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information you provide when you:

• Create an account
• Configure your business settings
• Contact support
• Upload documents or business-related materials

This may include:

• Name, email address, phone number
• Business name and contact details
• Login credentials (stored securely)
• Uploaded files or reference materials

2.2 Call Data Processed Through the Service

At the direction of business users, Openmelo may process:

• Phone call audio
• Call recordings
• Transcripts
• Translations
• AI-generated summaries, extracted fields, and suggested responses

End callers interact with Openmelo as part of a business's phone system. Grounding LLC does not initiate calls or determine call content.

2.3 Automatically Collected Information

We may automatically collect technical and usage information, including:

• IP address
• Device and browser type
• Operating system
• Log data, timestamps, and usage metrics
• Dashboard interaction data

This information is used to maintain security, performance, and reliability.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process calls, transcriptions, and translations
• Display live and historical call data in the dashboard
• Improve system performance and features
• Monitor usage, prevent abuse, and ensure security
• Communicate with customers regarding service updates or support

We do not use call content to build advertising profiles.

4. Legal Basis for Processing

Depending on jurisdiction, we process personal data based on:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent obtained by the business user from end callers

Business users are responsible for obtaining all legally required call consents.

5. Data Sharing and Disclosure

We may share information only in the following circumstances:

5.1 Service Providers

We work with trusted third-party providers to operate Openmelo, including:

• Telephony providers
• Cloud infrastructure and storage providers
• AI and speech-processing providers
• Payment processors

These providers may process data solely to provide services on our behalf and are subject to confidentiality obligations.

5.2 Legal Requirements

We may disclose information if required to:

• Comply with applicable law or legal process
• Respond to lawful requests from authorities
• Protect the rights, safety, or property of Grounding LLC, customers, or others

5.3 Business Transfers

If Grounding LLC is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

6. Data Retention

We retain information for as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Business users may be able to manage or request deletion of certain data through the dashboard or by contacting support, subject to legal and operational constraints.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information, including:

• Secure cloud infrastructure
• Access controls and authentication
• Encrypted data transmission where applicable

However, no system is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Openmelo may process and store data in the United States or other jurisdictions where our service providers operate.

By using the Service, you acknowledge that data may be transferred and processed outside your country of residence, subject to applicable data protection laws.

9. Your Rights and Choices

Depending on your location, you may have rights to:

• Access personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability

Requests should be directed to the business customer controlling the data or to Grounding LLC where applicable.

10. Children's Privacy

Openmelo is not intended for use by children under 18. We do not knowingly collect personal data from children.

11. No Sale of Personal Data

Grounding LLC does not sell personal data and does not engage in targeted advertising based on call content.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised "Last Updated" date.

Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have questions or requests regarding this Privacy Policy, contact us at:

Grounding LLC
Email: contact@openmelo.com
Website: https://openmelo.com